Shipping policy

Thank you for choosing ElectroHy for your needs. We strive to provide reliable worldwide shipping, ensuring your sensitive materials arrive securely.

1. Shipping Overview

We ship worldwide from our warehouse in Surrey, Canada.

Processing Times: Standard orders are processed within [2-3] business days. Custom or bulk component orders may require additional processing time [e.g., 5-7 days].
Order Confirmation: Upon placing an order, you will receive an email confirmation. Once shipped, you will receive a tracking number.

2. International Shipping, Duties, and Tariffs

ElectroHy ships all international orders via DAP (Delivered at Place) terms.

Customer Responsibility: Import duties, taxes, tariffs, and brokerage fees are not included in the item price or shipping cost. These charges are the sole responsibility of the customer.
Payment of Fees: These fees are typically collected by the shipping carrier upon delivery or by local customs authorities.
Refusal to Pay: If a customer refuses to pay duties/taxes and the package is returned, the customer will be responsible for the return shipping costs and any applicable restocking fees.
Why We Do This: As regulations vary widely by country—and are subject to sudden changes, such as recent 2025 tariff updates—we cannot predict or prepay these fees.

3. Shipping Electrochemical & Hazmat Components

Due to the nature of electrochemical components, we adhere to strict safety regulations:

Compliance: All shipments comply with IATA Dangerous Goods Regulations (DGR) for air transport and local regulations for ground transport.
Hazardous Materials (Hazmat): Components classified as "Dangerous Goods" may incur higher shipping costs and longer transit times due to specialized handling requirements.
Packaging: Materials are packaged according to official standards to ensure safety during transport.

4. Shipping Methods & Estimated Times

5. Customs, Restrictions, and Delays

Customs Clearance: Customers are responsible for ensuring that the products ordered comply with local import regulations.
Import Documentation: We provide necessary documentation, but the recipient is the "Importer of Record" and responsible for complying with local regulations.
Delays: [Your Store Name] is not responsible for delays caused by customs clearance procedures.

6. Damaged or Lost Packages

Damaged Items: If your components arrive damaged, please notify us within 48 hours with photographic evidence.
Lost Shipments: If a shipment is lost in transit, we will work with the carrier to resolve the issue.

7. Contact Us

For questions regarding shipping or specific component handling, please contact us:

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